Privacy Policy

1. Introduction & Overview

Cantrell Enterprises LLC, doing business as Cantrell Enterprises (“Cantrell Enterprises,” “we,” “us,” or “our”), a federally licensed freight brokerage (USDOT 3240077, MC-1017506) headquartered at 253 Reynolds Rd., Keavy, KY 40737, respects your privacy and is committed to protecting the personal and business information you share with us. This multi-section Privacy Policy explains what information is collected across https://www.cantrellenterprises.com, how your information is used, how we protect it, and how you can opt out of communications at any time.

2. What Information We Collect

We collect information that you voluntarily provide to us when requesting a freight quote, submitting a contact form, onboarding as a shipper or motor carrier, or communicating with our team via phone, email, or SMS/MMS text message:

• Personal & Business Contact Information: Your name, company name, email address, mailing/billing address, and telephone number (including mobile phone number).
• Mobile Phone Numbers & SMS/MMS Opt-In Records: Your mobile telephone number, communication preferences, and timestamped records of your consent to receive or opt out of SMS/MMS text messages from Cantrell Enterprises.
• Shipment, Quote & Logistics Information: Origin and destination locations, freight commodity descriptions, weight, dimensions, equipment requirements, pickup/delivery dates, Bill of Lading (BOL) details, and motor carrier USDOT/MC credentials.
• Technical & Website Usage Information: IP address, browser type, device identifiers, pages visited, referring URLs, and standard cookies used to maintain secure portal sessions and improve website performance.

3. How Your Information Is Used

Cantrell Enterprises uses the information we collect for the following legitimate business and operational purposes:

• To calculate and deliver freight shipping quotes, lane rate estimates, and transit schedules you request.
• To coordinate freight dispatch, pickup and delivery appointments, check calls, real-time tracking updates, and proof-of-delivery (POD) documentation.
• To send conversational and informational SMS/MMS text messages, emails, and phone calls regarding your active quotes, shipments, carrier onboarding, invoicing, and customer support inquiries when you have opted in to receive them.
• To verify motor carrier operating authority, safety ratings, and insurance compliance through federal FMCSA databases.
• To process customer billing, carrier settlements, and accounting records, and to comply with federal transportation regulations.

4. Mobile Messaging, SMS Opt-In Data & No-Share Policy

When you provide your mobile phone number on our website forms (including our Quote Request form and Contact Inquiry form) or initiate a text conversation with Cantrell Enterprises at (606) 293-5883, you may consent to receive SMS/MMS text messages from us regarding freight quotes, dispatch coordination, shipment status updates, and customer support.

Strict No-Share Clause for SMS Opt-In Data: We do not share, sell, rent, trade, or transfer your mobile phone contact information or SMS opt-in consent data to any third parties or affiliates for marketing or promotional purposes under any circumstances. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing & Third-Party Disclosures

Cantrell Enterprises does not sell your personal information to third parties. We share non-SMS operational data only in the limited circumstances required to move your freight and operate our business:

• Freight Operations: Facility pickup/delivery addresses and appointment contacts necessary to execute a booked shipment with a vetted motor carrier or warehouse facility.
• Service Providers: Trusted infrastructure providers (such as cloud hosting and telecommunications platform providers like Dialpad) strictly as required to deliver services on our behalf under confidentiality obligations.
• Legal & Regulatory Compliance: When required by law, subpoena, FMCSA regulation, or court order.
• Exclusion of SMS Opt-In Data: Notwithstanding any other provision in this Privacy Policy, mobile phone contact information and text messaging originator opt-in data and consent will never be shared or sold to any third parties for marketing or promotional purposes.

6. How Users Can Opt Out & Manage Privacy Choices

You have full control over how we communicate with you and how your personal information is handled:

• SMS/MMS Text Message Opt-Out: You may opt out of receiving SMS/MMS text messages from Cantrell Enterprises at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message you receive from us or to (606) 293-5883. Upon receipt of your STOP request, we will send one final confirmation text and immediately remove your number from active SMS messaging.
• SMS Support & Help: Reply HELP to any text message for assistance, or contact us directly at (606) 293-5883 or Sales@cantrellenterprises.com.
• Email Opt-Out: You may opt out of non-transactional emails at any time by clicking the unsubscribe link or emailing Sales@cantrellenterprises.com.
• Access, Correction & Deletion Requests: You may request access to, correction of, or deletion of your personal contact information by emailing Sales@cantrellenterprises.com or calling (606) 293-5883.

7. Data Security & Retention

We maintain administrative, technical, and physical safeguards—including TLS/HTTPS encryption in transit, role-based access controls, and authenticated portal sessions—to protect your personal information against unauthorized access, disclosure, alteration, or destruction. We retain personal and shipment records only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to satisfy federal transportation, tax, and accounting recordkeeping requirements.

8. Cookies, Analytics & Children's Privacy

Our website uses essential session cookies and first-party analytics to understand how visitors navigate our freight tools and pages. You can control cookie behavior through your browser settings. Our commercial freight services are intended strictly for business professionals and adults aged 18 and older; we do not knowingly collect personal information from children under 13.

9. Contact Us Regarding This Privacy Policy

If you have any questions about this Privacy Policy, our data practices, or your SMS/MMS privacy rights, please contact us: